If you are not happy with your item purchase, we will accept a return for a full product refund or an exchange for the same product.
You may return or exchange your purchase within 30 days of delivery. All products must be in the condition you received.
All returns and exchanges need a Return Number (RN#). Please email Hedaozaowu or whatsapp to begin the return or exchange process and receive your RN#. This RN# is necessary for processing your return. Please write the RN# on the outside of the carton being used to return the product and please include this RN# on a copy of the original packing list or invoice and place it inside the carton being returned.
Please note that it takes 7 to 14 business days to process returns once they arrive back at our location. Upon receipt of your return, we will initiate the refund process.
Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. Hedaozaowu will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).
All returns received will be credited to the original purchasing credit card number.
There are no refunds on sale items. All sales are final except for breakage occurring from shipment. Please inspect your items and report any breakage within 5 business days of receiving your item for a replacement of the same item or a credit in the amount of your purchase price minus shipping cost.
Hedaozaowu Xia'an Village Dongyuan Town – RN#______ Hui'an County, Quanzhou City Fujian China
DAMAGED OR INCORRECT MERCHANDISE
We are sorry to hear you have received an item that is damaged or defective. Please contact our Customer Service for a Return Number and product replacement/credit.
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